A Framework for Claims Best Practices

Settlement is the ultimate goal for all negotiators, so all other administrative efforts should be minimized so that the focus is on negotiation and gaining the most from your people.

Navarik claims achieves this through:

Increased Visibility

There is a need for transactional transparency throughout the claims process, the Navarik Claims portal provides visibility organization-wide, on a regional, and transactional level. On a functional level, management and fellow negotiators have visibility into each claims status and negotiation details.

Strategic Workflows

Traditionally claims could be driven by the whim of the individual negotiator. In other words, the negotiator could prioritize tasks, sets up their own record keeping system, and so forth. In contrast, Navarik Claims is driven by best practice workflows to help determine what needs to be done next in order to achieve settlement.

Collaborative Claims Management

Dispute resolution is greatly enhanced through collaboration. The Navarik Claims portal provides a common platform that creates a shared workspace where all required parties can come together to review a common set of information. As such, decisions can be based on more complete and more thoroughly evaluated information.

Claim Reduction

By identifying claims by type, volumes and cycle times, trends can be identified for the purpose of correcting operational weaknesses. Once identified, steps can be taken to eliminate, or at least minimize, these root causes. Root cause analysis can significantly aid in enabling traders and ship charterers to plan journeys more efficiently – reducing demurrage claims and risk.