Frequently Asked Questions
Why should I use Navarik Claims?
Navarik Claims helps you settle cases efficiently by providing a common workspace between parties. Navarik Claims is an alternative to the traditional claims submission and negotiation process. Navarik Claims is available 24 hours a day, 7 days a week.
How is Navarik Claims different from traditional claims submission and negotiation?
The claims submission and negotiation process mirrors traditional claims processes that occurred by fax, email or by telephone, but provides a more streamlined workflow. Since either party can add notations, and attach supporting documents, it provides common visibility into the factual evidence of a claim in order to provide the fastest and most efficient settlement process for the parties.
Is the information I enter into the system confidential and secure?
Yes. All information submitted through Navarik Claims is protected by the same state of the art encryption technologies as banks. Hosting, support and security are an integral part of the Navarik service. Navarik hosts the system within world-class facilities, managed by a certified team of experts, thereby removing the capital and ongoing support costs from customers. Customers can rest assured, knowing that the system has full data center redundancy.
Is Navarik neutral?
Yes. Navarik is a privately held neutral third party with no commercial shipping interest.
What customer support do you offer?
Navarik’s service level agreement guarantees 99.9% system availability backed by a 24-hour support team available by phone, email and the web; ensuring the system is always available and always secure. Navarik’s support team is highly trained on the software and on business practices used in the industry. They understand the business objectives that users are trying to achieve and can help users accomplish their goals.
How will I be charged?
Users are predominately charged on a per transaction basis.
How long will it take to sign up?
Depending on the type of interface adopted, new users can join the system within hours of contacting us.
