• less cost than building in-house
• seamless software maintenance
• 24 hour user support
• standardization
• global accessibility
• built-in disaster recovery

The Navarik Platform is offered as Software-as-a-Service (SaaS). This model is simple, attractive, and cost effective: rather than purchasing multiple software and maintenance licenses, customers subscribe to a bundled service including use of the software, support, and hosting. Navarik's software as a service model provides customers with a lower total cost of ownership for a higher level of service when compared to traditional software agreements. By eliminating the need to install and run the application on the customer's own computer, SaaS alleviates the customer's burden of software maintenance, ongoing operation, and support. New customers can start using the Navarik Platform with confidence. The system was designed by usability experts, tested by industry professionals and is already being utilized by operations worldwide. Navarik supplies the technical and industry expertise required to ensure the system is always available and that users are operating effectively.

Support

Navarik’s service level agreement guaranties 99.9% system availability backed by a 24-hour support team available by phone, email and the web; ensuring the system is always available and always secure.

Navarik’s support team is highly trained on the software and on business practices used in the industry. They understand the business objectives that users are trying to achieve and can help users accomplish their goals. The Navarik Support team not only serves our customers, but also any third party service vendors to Navarik’s customers. The support team will help them setup up their company information, manage their users, and get them comfortably using the system.

Upon receipt of a support request, Navarik will make an initial assessment based on the reported information, assign resources to correct the problem, and liaise with the customer to ensure that the current status is known at all times. User support will also catalog user feedback for future enhancements or custom modules.

Infrastructure

Hosting, support and security are an integral part of the Navarik Platform. Navarik hosts the platform within world-class facilities, managed by a certified team of experts, thereby removing the capital and ongoing support costs from customers. Customers can rest assured knowing that the system has full data center redundancy. In the event of a catastrophic disaster, such as fire or earthquake, disaster recovery is provided by automatic fail-over across the primary to secondary facilities located in different cities.

Security

The Navarik Platform is secure and tuned for optimal performance. Navarik employs state-of-the-art security features to ensure that customers’ data is protected from unauthorized access. Navarik uses Tier 1 (banking and military grade) hosting facilities that are manned and monitored 24x7 for physical security. The secure infrastructure provides complete system redundancy, along with very high levels of logical security across systems, networks, and applications.

Compliance

Over the past decade the increased scrutiny from regulatory boards has greatly impacted businesses. Companies today need to demonstrate they have control over their business processes and are managing access to their systems. Security within the Navarik Platform is managed with a role-based approach to system access. User roles determine access levels within the system, which can be set by system administrators. These user accounts are tracked within the system, along with a time stamp whenever a change has been made to a data record or transactional item. Navarik also provides security reports that meet today’s tough auditory demands for user security.

Global

The Internet and other technology advances have greatly reduced the costs and challenges of doing business globally. Companies with global operations, regardless of size, need local processing as well as a consistent, consolidated global view of operations. Current enterprise systems offer local extensions, but these can come with a requirement to support multiple local versions, foregoing the unified view essential to a global business.

The Navarik Platform is designed to support global business practices in a single instance, enabling operations to track and manage business activity locally while providing an overall view of the organization as a single consistent entity. A single movement of oil will often span large portions of the globe, managed by different desks. With a global solution, these movements can be handled and reconciled seamlessly.

Reporting

The Navarik Platform’s operational reports deliver intelligence on each major functionality piece, from inspection results to invoicing to security audits.

Business intelligence is the primary driver for Navarik, providing effective insight and analysis of key business information along with the immediate ability to act on it provides customers with the knowledge they need to get ahead of the competition. Trends can be spotted and exploited, before the rest of the industry is even aware. 

Continuous Improvement

Navarik’s personnel are recognized as leaders in combining their deep domain knowledge of the shipping and trading industry with advanced software solutions. A team of technical developers is devoted to the continuous improvement and extension of the Navarik Platform. The model has been developed to ensure that valuable user feedback and user interaction studies are converted to regular improvements, which are released in updates and made available to the entire community. This includes improvements in usability and functionality that apply industry-wide, and enhances the functionality of existing features and the experience of the user. It is a direct benefit of running a web-based application; to which updates can be made system-wide without changing individual users’ computer.

Deployment

Navarik provides each customer with an experienced project team to implement the Navarik Platform with minimal disruptions in the shortest amount of time possible. Navarik’s proven implementation model includes activity and communication plans, covering the entire project from initiation and system implementation to training and deployment. Navarik has a history of delivering large and small implementations both on time and on budget.

Intuitive Design

Navarik's staff includes skilled interface and interaction designers, graphic artists, writers, and editors who focus on making the Navarik Platform easy to understand and use.