Support Form
For timely feedback to any queries about our services, please fill out the following form. All fields are required.
See below form for additional instructions.
Tips for Submitting Issues — Please make sure that you have provided enough information for us to be able to answer your question as fast as possible. We've provided a few suggestions and reminders below:
- Tell us 'where you were' when you experienced the issue (i.e. the URL)
- Tell us what you were trying to do, what you expected to happen, and what happened instead
- If possible, tell us what steps we should do try to re-create the problem
What Now?
After using the above form to file a new User Services issue, your query will undergo the following process to completion:
Once you have sent your issue, an email will be sent to you confirming that we have have created a support ticket for your issue.
After your issue has been assessed, it will be prioritized in the support queue. At this point if further information is necessary, a user service representative will contact you.
The issue is assigned to a Navarik User Services representative or a Navarik Developer, depending on the nature of the issue. An email will be sent to you confirming we are working on your issue.
The issue is resolved. You are sent a notice stating that the issue has been closed.
If the issue is relevant to other users, a general announcement will be made.
