Support

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By acting as an advocate for the customer, our Services Team works closely with product management and development to resolve issues, escalate services needs and advance your product enhancement requests. Support at Navarik includes:

  • 24/7 availability for reporting or escalating an issue from business leads, customer support teams or third party users
  • Assistance with using the system, password resets, reporting an issue on system performance or functionality, or to request a system modification
  • Distribution of user acceptance testing and production release dates and notes
  • Utilization of support industry processes and procedures including Customer Impact Statements, management of production service outages, and Disaster Recovery procedures

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    Our friendly and capable support professionals offer free working sessions for all Navarik Inspection™ users on a regular basis.  These sessions tackle some of the most common support questions and are designed to be interactive and fun.  We encourage you to sign up below for one of our upcoming sessions:  

  • for Navarik Inspection Customers
    What is the point of no return for invoices?
    This session is designed for Operators, Invoice Approvers and Financial Operators.
  • for Navarik Inspection Customers
    Everything you ever wanted to know about user account setup and password reset issues. This session is designed for Operators and System Admin Users.
  • for Navarik Inspection Customers
    Answers at your fingertips! Online Help within Navarik Inspection.
    This session is designed for Operators, System Administrators, Trainers.
  • for The Inspection Companies
    Why Doesn't the Invoice Icon Show?
    This session is designed for HUB Co-ordinators, Local Co-ordinators, Fiancial Co-ordinators, HUB Financial Co-ordinator.
  • for The Inspection Companies
    User Setup & How Inspectors can reset their own passwords.
    This session is designed for Inspectors, Inspector/Expeditor System Administrators.
  • for The Inspection Companies
    Answers at your fingertips! Online Help within Navarik Inspection.
    This session is designed for Inspectors, Inspector/Expeditor Sytem Administrators.