Support Overview

By acting as an advocate for the customer, our Services Team works closely with product management and development to resolve issues, escalate services needs and advance your product enhancement requests. Support at Navarik includes:

• 24/7 availability for reporting or escalating an issue from business leads, customer support teams or third party users
• Assistance with using the system, password resets, reporting an issue on system performance or functionality, or to request a system modification
• Distribution of user acceptance testing and production release dates and notes
• Utilization of support industry processes and procedures including Customer Impact Statements, management of production service outages, and Disaster Recovery procedures